“A lack of response is actually a response. It’s a response that says, ‘We don’t care about you very much’.” - Jay Baer, Social Media Expert
Tag: customer service
10 Tweets to 10 Brands: The Importance of Interacting With Your Audience
Are brands listening to my tweets? I wasn’t sure. So, I started paying attention. Let’s take a look at what happened when I tweeted 10 times to 10 brands over the past several months.
Social Media as a Customer Service Tool
Social and digital media professionals are on the front lines of building authentic and organic relationships with our customers.
The Art of Sharing Meaningfully
To listen deeply, share meaningfully, and build community. That's our mission.